Terms and conditions

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I. General Provisions

These Terms and Conditions define the general terms, conditions, and manner of providing electronic services and conducting sales via the Online Store https://www.pureoilpress.com The Store is operated by PRIMA-TECH S.C., located at ul. Górna 2A, Sta. 7, 42-262 Kolonia Poczesna, NIP (Tax ID): 949-19-22-250, REGON: 240040924, hereinafter referred to as the Seller.

The Seller can be contacted via:
a. Email: primatech@op.pl
b. Telephone: +48 34 328 51 48 (office)
c. Contact form available on the Online Store’s website.

These Terms and Conditions are continuously available on the website www.pureoilpress.com in a manner that allows them to be obtained, reproduced, and stored — by printing or saving on a data carrier at any time.

The Seller informs that the use of services provided electronically may pose a risk to any Internet user, consisting of the possibility of introducing harmful software into the Client’s ICT system, as well as the acquisition and modification of their data by unauthorized persons. To minimize these risks, the Client should use appropriate technical safeguards, particularly antivirus software and a firewall.

II. Definitions

The terms used in these Terms and Conditions shall have the following meanings:

1. Business Days – days from Monday to Friday, excluding public holidays;
2. Client – a natural person with full legal capacity, a natural person conducting business activity, a legal person, or an organizational unit without legal personality that is granted legal capacity by specific regulations, who places an Order within the Online Store or uses other Services available through the Online Store;
3. Civil Code – the Act of 23 April 1964 (Journal of Laws No. 16, item 93, as amended);
4. Account – the part of the Online Store assigned to a specific Client, through which the Client may perform certain actions within the Online Store;
5. Consumer – a Client who is a consumer within the meaning of Article 22[1] of the Civil Code;
6. Entrepreneur – a Client who is an entrepreneur within the meaning of Article 43[1] of the Civil Code;
7. Terms and Conditions – this document;
8. Product (Goods) – an item presented in the Online Store, the description of which is available next to each presented product;
9. Sales Agreement – a sales agreement for Products as defined by the Civil Code, concluded between the Seller and the Client;
10. Services – services provided electronically by the Seller to Clients within the meaning of the Act of 18 July 2002 on Providing Services by Electronic Means (Journal of Laws No. 144, item 1204, as amended);
11. Consumer Rights Act – the Act of 30 May 2014 on Consumer Rights (Journal of Laws 2014, item 827);
12. Act on Providing Services by Electronic Means – the Act of 18 July 2002 on Providing Services by Electronic Means (Journal of Laws No. 144, item 1204, as amended);
13. Order – the Client’s declaration of intent, made directly for the purpose of concluding a Sales Agreement, specifying in particular the type and quantity of the Product.

III. Rules for Using the Online Store

The use of the Online Store is possible provided that the Client’s IT system meets the following minimum technical requirements:

a. a computer or mobile device with Internet access,
b. access to an email account,
c. an Internet browser: Internet Explorer version 11 or newer, Firefox version 28.0 or newer, Chrome version 32 or newer, Opera version 12.17 or newer, or Safari version 1.1 or newer,
d. Cookies and JavaScript enabled in the web browser.

The use of the Online Store means any activity performed by the Client that leads to familiarizing themselves with the content available in the Store.

The Client is in particular obliged to:

a. not provide or transmit content prohibited by law, e.g., content promoting violence, defamatory content, or content violating personal rights and other rights of third parties,
b. use the Online Store in a manner that does not disrupt its operation, in particular by using specific software or devices,
c. refrain from actions such as sending or posting unsolicited commercial information (spam) within the Online Store,
d. use the Online Store in a way that is not burdensome for other Clients or the Seller,
e. use all content made available within the Online Store solely for personal use,
f. use the Online Store in accordance with the laws in force in the territory of the Republic of Poland, the provisions of these Terms and Conditions, and the general principles of using the Internet.

IV. Services

The Seller provides, through the Online Store, free Services available 24 hours a day, 7 days a week.

The Account management Service in the Online Store is available after registration. Registration is completed by filling in and accepting the registration form provided on one of the Store’s web pages. The agreement for the provision of the Account management Service in the Online Store is concluded for an indefinite period and is terminated upon the Client’s request for Account deletion or by using the “Delete Account” button.

The Client may receive commercial information from the Seller via email messages sent to the email address provided by the Client (Newsletter Service). For this purpose, the Client must provide a valid email address or activate the relevant checkbox in the registration or Order form. The Client may withdraw consent to receive commercial information at any time. The Newsletter Service agreement is concluded for an indefinite period and is terminated upon the Client’s request to remove their email address from the Newsletter subscription or by unsubscribing via the link included in the Newsletter message.

The Client may send messages to the Seller using the contact form. The agreement for the provision of the interactive contact form Service enabling Clients to contact the Seller is concluded for a fixed period and terminates upon sending the message by the Client.

The Client may post individual and subjective opinions in the Online Store relating, among other things, to the Goods or the course of the transaction. By submitting such opinions, the Client declares that they hold all rights to the content, in particular economic copyrights, related rights, and industrial property rights. The agreement for the provision of the opinion-posting Service in the Online Store is concluded for a fixed period and terminates upon posting the opinion.

Opinions should be clear and understandable, and may not violate applicable law, including the rights of third parties – in particular, they may not be defamatory, infringe personal rights, or constitute an act of unfair competition. Posted opinions are published on the Online Store’s website.

By posting an opinion, the Client consents to the free use and publication of this opinion by the Seller, as well as to making derivative works thereof within the meaning of the Act on Copyright and Related Rights (Journal of Laws 1994 No. 24, item 83).

The Seller has the right to organize occasional contests and promotions, the terms of which will be specified on the Online Store’s website each time. Promotions in the Online Store cannot be combined unless the specific promotion terms state otherwise.

In the event of the Client’s breach of these Terms and Conditions, the Seller, after a prior ineffective notice to cease or remedy the breach within a specified time limit, may terminate the Service agreement with 14 days’ notice.

V. Procedure for Concluding a Sales Agreement

The information about Goods provided on the Online Store’s website, in particular their descriptions, technical and functional parameters, and prices, constitute an invitation to conclude an Agreement within the meaning of Article 71 of the Civil Code.

All Goods available in the Online Store are brand new and have been legally placed on the Polish market.

A condition for placing an Order is having an active email account.

When placing an Order via the Order form available on the Online Store’s website, the Order is submitted to the Seller by the Client in electronic form and constitutes an offer to conclude a Sales Agreement for the Goods covered by the Order. The offer submitted electronically binds the Client if the Seller sends to the Client’s provided email address a confirmation of acceptance of the Order for processing, which constitutes the Seller’s declaration of acceptance of the Client’s offer. Upon receipt of this confirmation, the Sales Agreement is concluded.

Orders placed via telephone, email, or the contact form may be submitted on Business Days during the hours indicated on the Online Store’s website. For this purpose, the Client must:
a. provide, during the telephone conversation, in the email message, or in the message sent through the contact form to the Seller, the name and quantity of the Goods listed on the Online Store’s website;
b. indicate the delivery method and payment form from among those available on the Store’s website;
c. provide the details necessary for Order fulfillment, in particular: name and surname, place of residence, and email address.

The total value of the Order referred to above is communicated to the Client by the Seller either verbally after completing the Order or by email, together with information that concluding the Sales Agreement entails the obligation to pay for the ordered Goods — at which point the Sales Agreement is concluded.

For Clients who are Consumers, the Seller shall always send a confirmation of the Order terms after it is placed via telephone, email, or contact form.

The Agreement is concluded when the Client (who is a Consumer) sends to the Seller’s email address a message accepting the Order terms and confirming that they agree to its execution, accept the Terms and Conditions, and acknowledge receipt of information about the right of withdrawal.

After concluding the Sales Agreement, the Seller confirms its terms by sending them to the Client’s email address or in writing to the address provided by the Client.

The Sales Agreement is concluded in the Polish language and in accordance with these Terms and Conditions.

VI. Delivery

Delivery of Goods is limited to the territory of the Republic of Poland and is made to the address indicated by the Client when placing the Order.

The Client may choose from the following delivery methods (if available):
a. via courier company;
b. via postal operator;
c. delivery to a parcel locker;
d. personal collection at the Seller’s collection point.

The Seller informs the Client on the Store’s website, in the Goods description, of the number of Business Days required to process and deliver the Order, as well as the delivery costs.

The delivery and Order processing time is calculated in Business Days according to Section VII, item 2.

The Seller provides the Client with proof of purchase.

If different Goods in the Order have varying delivery times, the overall delivery time shall correspond to the longest of them.

Order fulfillment time – immediate, in accordance with the date and time specified in the order confirmation received by the Client after completing the payment process.

VII. Prices and Payment Methods

Goods prices are given in Polish zlotys (PLN) and include all components, including VAT, customs duties, and other fees.

The Client may choose from the following payment methods:
a. bank transfer to the Seller’s bank account (Order processing starts after the Seller sends an Order confirmation to the Client, and shipment follows immediately after funds are received and the Order is completed);
b. cash upon personal collection at the Seller’s pickup point (Order fulfilled immediately after confirmation, Goods released at pickup point);
c. cash on delivery (payment to the carrier upon delivery; Order processed and shipped after confirmation and completion);
d. electronic payment (Order processed after Seller receives confirmation of payment from the payment agent; shipment follows upon completion).

The Seller informs the Client on the Store’s website of the deadline by which payment for the Order must be made. If the Client fails to make payment within this period, the Seller, after an ineffective payment reminder granting an appropriate deadline, may withdraw from the Agreement pursuant to Article 491 of the Civil Code.

VIII. Right of Withdrawal from the Agreement

A Client who is a Consumer may withdraw from the Agreement without providing any reason by submitting an appropriate declaration within 14 days. To comply with this deadline, it is sufficient to send the declaration before its expiry.

The Client may draft the declaration independently or use the withdrawal form provided by the Seller on the Store’s website.

The 14-day period shall be counted from the day on which the Goods were delivered, or, in the case of a Service Agreement, from the day it was concluded.

Upon receiving the Consumer’s declaration of withdrawal from the Agreement, the Seller shall promptly send a confirmation of receipt of the withdrawal to the Consumer’s email address.

The right of withdrawal from the Agreement by the Consumer is excluded in the following cases:
a. provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after its performance they would lose the right of withdrawal;
b. an Agreement in which the price or remuneration depends on fluctuations in the financial market beyond the Seller’s control, which may occur before the withdrawal deadline;
c. an Agreement where the subject of performance is a non-prefabricated item manufactured according to the Consumer’s specifications or intended to meet their individual needs;
d. an Agreement where the subject of performance is an item liable to deteriorate rapidly or having a short shelf life;
e. an Agreement where the subject of performance is an item delivered in a sealed package that cannot be returned after opening due to health protection or hygiene reasons, if the package was opened after delivery;
f. an Agreement where the subject of performance consists of items that, after delivery, by their nature become inseparably connected with other items;
g. an Agreement where the subject of performance includes alcoholic beverages whose price was agreed upon at the time of concluding the Sales Agreement, and whose delivery may take place only after 30 days, and whose value depends on market fluctuations beyond the Seller’s control;
h. an Agreement where the Consumer explicitly requested that the Seller come to them to perform urgent repairs or maintenance; if, during such a visit, the Seller provides additional services other than those requested by the Consumer, or delivers Goods other than spare parts necessary for the repair or maintenance, the right of withdrawal applies to the additional services or Goods;
i. an Agreement where the subject of performance includes audio or video recordings or computer software supplied in sealed packaging, if the packaging was opened after delivery; the supply of newspapers, periodicals, or magazines, except for subscription agreements;
j. an Agreement concluded in a public auction;
k. an Agreement for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, or services related to leisure, entertainment, sports, or cultural events, if the Agreement specifies a date or period of service;
l. an Agreement for the supply of digital content not recorded on a tangible medium, if the performance began with the Consumer’s explicit consent before the withdrawal deadline and after being informed by the Seller about the loss of the right of withdrawal.

In the event of withdrawal from a distance Agreement, the Agreement shall be considered null and void. The parties must return to each other everything received in an unchanged condition, unless a change was necessary to establish the nature, characteristics, and functionality of the Goods. The return must be made immediately, but not later than within 14 days. The purchased Goods should be returned to the Seller’s address.

The Seller shall promptly, but not later than within 14 days from the date of receiving the Consumer’s declaration of withdrawal, return to the Consumer all payments made by them, including delivery costs. The Seller shall refund the payment using the same payment method used by the Consumer unless the Consumer agrees to another method that does not entail any additional cost. The Seller may withhold the refund until the Goods are returned or until proof of return is provided, whichever occurs first, unless the Seller offers to collect the Goods from the Client.

If the Consumer chose a delivery method other than the cheapest standard delivery offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the Consumer.

The Client shall bear only the direct cost of returning the Goods unless the Seller agrees to cover this cost.

IX. Exchange

The Seller provides the Client with the possibility to exchange Goods within 14 days from the date of delivery. Requests for exchange may be submitted by email to primatech@op.pl or by phone at +48 34 328 51 48 (office).

The exchange of Goods is possible only for items currently available on the Seller’s website.

To exchange Goods, the Client should complete and sign the exchange form available on the Online Store’s website, properly secure the shipment using the original packaging, and include proof of purchase. The Goods for exchange should be sent to the address indicated in the exchange form by registered shipment. The cost of returning the Goods to the Store and shipping the new Goods to the Client shall be borne by the Client.

The Seller will contact the Client if the Goods intended for exchange are no longer available. The Client may then choose other Goods or withdraw from the exchange. In the event of withdrawal, the Goods are returned to the Client at their own cost.

In the case of exchange for Goods at a lower price, the refund and exchange shall be made within 14 days using the same payment method used by the Client for the purchase.

In the case of exchange for Goods at a higher price, the Seller shall carry out the exchange within 14 days after receiving payment of the price difference. To expedite the process, the Client may attach proof of transfer to the shipment.

Only Goods that are undamaged, originally sealed, and show no signs of use may be exchanged. The Seller may refuse the exchange if the Goods are damaged, opened, or show signs of use.

X. Complaints Regarding Goods – Warranty for Defects

The Seller undertakes to deliver Goods free from defects.

The Seller is liable to the Client who is a Consumer under the warranty for defects, pursuant to Articles 556–576 of the Civil Code. For Clients who are Entrepreneurs, the warranty is excluded.

Complaints arising from the violation of the Client’s rights under the law or these Terms and Conditions should be directed to:
ul. Górna 2A Sta. 7, 42-262 Kolonia Poczesna,
email: primatech@op.pl,
telephone: +48 34 328 51 48 (office).

In order to process the complaint, the Client should send or deliver the defective Goods, if possible attaching proof of purchase. The Goods should be delivered or sent to the address indicated above.

The Seller undertakes to consider each complaint within 14 days.

If the complaint is incomplete, the Seller shall promptly, but no later than within 7 days from the date of receiving the request, ask the Client to supplement it to the necessary extent.

XI. Complaints Concerning the Provision of Electronic Services

The Client may submit complaints to the Seller concerning the functioning of the Store and the use of Services. Complaints may be submitted in writing to:
ul. Górna 2A Sta. 7, 42-262 Kolonia Poczesna,
email: primatech@op.pl,
telephone: +48 34 328 51 48 (office).

The complaint should include the Client’s name and surname, correspondence address, and a description of the problem.

The Seller undertakes to consider each complaint within 14 days, and if this is not possible, to inform the Client within that period when the complaint will be processed. If the complaint is incomplete, the Seller will ask the Client to supplement it within 7 days from receiving the request.

XII. Guarantees

Goods may be covered by a manufacturer’s warranty.

For Goods covered by a warranty, information regarding its existence, terms, and duration is provided in the description of the Goods on the Online Store’s website.

XIII. Out-of-Court Complaint and Redress Procedures

A Client who is a Consumer has, among others, the following options for using out-of-court complaint and redress procedures:
a. may apply to a permanent consumer arbitration court operating at the Trade Inspection for resolution of a dispute arising from the concluded Sales Agreement;
b. may apply to the provincial inspector of the Trade Inspection to initiate mediation proceedings for the amicable settlement of a dispute between the Client and the Seller;
c. may obtain free assistance in resolving a dispute with the Seller from a district (municipal) consumer ombudsman or a consumer protection organization, such as the Federation of Consumers or the Association of Polish Consumers. Advice is provided by the Federation of Consumers via the free consumer helpline at 800 007 707, and by the Association of Polish Consumers at porady@dlakonsumentow.pl;
d. may submit a complaint via the EU’s online ODR platform available at: http://ec.europa.eu/consumers/odr/.

XIV. Personal Data Protection

The personal data provided by Clients is collected and processed by the Seller in accordance with applicable law and the Privacy Policy available on the Store’s website.

XV. Final Provisions

All rights to the Online Store, including proprietary copyrights, intellectual property rights to its name, internet domain, website, as well as forms and logos, belong to the Seller. Use of them is permitted only in the manner specified in and compliant with these Terms and Conditions.

The provisions of these Terms and Conditions concerning Consumers, in respect of withdrawal from the Agreement and complaints, apply also to a natural person concluding an agreement directly related to their business activity, if it follows from the content of that agreement that it is not of a professional nature for that person, in particular arising from the subject of their business activity made available on the basis of the Central Register and Information on Economic Activity. The provisions regarding out-of-court complaint and redress procedures do not apply.

Any disputes arising between the Seller and a Client who is a Consumer shall be submitted to the competent courts in accordance with the relevant provisions of the Code of Civil Procedure.

Any disputes arising between the Seller and a Client who is an Entrepreneur shall be submitted to the court competent for the Seller’s registered office.

In matters not regulated herein, the provisions of the Civil Code, the Act on Providing Services by Electronic Means, the Consumer Rights Act, and other applicable Polish laws shall apply.

Each Client shall be informed of any amendments to these Terms and Conditions via the Online Store’s homepage, containing a list of changes and their effective date. Clients with Accounts shall additionally be informed of the amendments by email, including the list of changes. The effective date of the amendments shall not be less than 14 days from their announcement. If a Client with an Account does not accept the new content of the Terms and Conditions, they must notify the Seller within 14 days from the date of being informed of the changes. Notification of non-acceptance shall result in termination of the Agreement.